🔄 Returns & Refund Policy

We want you to be completely happy with your purchase. If for any reason you are not satisfied, we’re here to help.

 

 

✅ Returns Window

 

You may return your item within 30 days of delivery.

To be eligible for a return, your item must:

• Be unused and in the same condition you received it
• Be in the original packaging
• Include all original contents

 

 

 

🚚 How to Start a Return

 

To request a return, please contact us at:

📧 darwin.sells@mail.com

Include:

• Your order number
• Reason for return
• Photo of the item (if damaged or faulty)

We will provide return instructions once your request is approved.

💸 Refunds

Once we receive and inspect your return:

• Approved refunds will be processed to your original payment method
• Please allow 5–10 working days for the refund to appear in your account

 

 

 

❗ Non-Returnable Situations

 

We cannot accept returns if:

• The item has been used
• The item is not in its original condition
• The return is requested after 30 days

 

 

 

 

📦 Damaged or Incorrect Items

If your order arrives damaged or incorrect, please contact us within 48 hours of delivery with photos.

We will arrange:

• A replacement, or
• A full refund

at no extra cost to you.

 

🌍 Return Shipping

 

• Customers are responsible for return postage costs unless the item is faulty or incorrect.
• We recommend using a tracked service, as we cannot be responsible for lost returns.

 

 

 

❤️ Our Promise

 

We aim to make every order a smooth and enjoyable experience. If you have any questions, please don’t hesitate to contact us — we’re always happy to help.